We collect information that you voluntarily provide to us when you place an order, subscribe to our email or SMS list, contact us directly, or participate in any promotions or surveys we run. The personal information we may collect includes your full name, email address, phone number, billing and shipping address, and payment information which is processed securely through third-party payment processors, we do not store your full card details at any time. We also automatically collect certain technical information through cookies including your IP address and browser data when you visit our site.

We use the information we collect to process and fulfill your orders, send order confirmations and shipping updates, and respond to any customer service requests you submit. We also use your information to send marketing communications including email and SMS if you have opted in, to improve our website and customer experience, and to comply with any legal obligations we are subject to. We will never sell, trade, or rent your personal information to third parties for their own marketing purposes under any circumstances.

By opting in to our email or SMS marketing at checkout or through our website, you consent to receiving promotional communications from Cera Hair Care. You may unsubscribe from emails at any time by clicking the unsubscribe link in any email we send. You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. Standard message and data rates may apply depending on your carrier.

 Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and serve relevant advertisements. Cookies are small data files stored on your device that help us understand how you interact with our site. You may disable cookies through your browser settings however doing so may affect the functionality of certain features on our website. We use essential cookies required for the site to function, analytics cookies that help us understand visitor behavior, and marketing cookies used to deliver relevant advertisements to you across platforms.

We share your information only with trusted third-party service providers who assist us in operating our website and conducting our business. These providers include Shopify for e-commerce and order processing, Klaviyo for email and SMS marketing, Meta for advertising and retargeting, Google Analytics for website analytics, and our payment processors for secure payment handling. All third-party providers are contractually obligated to keep your information confidential and use it only for the specific services they provide to us.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law. When your information is no longer needed we will securely delete or anonymize it in a manner that protects your privacy.

Depending on your location you may have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information, opt out of marketing communications at any time, and request data portability. To exercise any of these rights please contact us at support@cerahaircare.com and we will respond to all requests within 30 days.

 If you are a California resident you have the right to know what personal information we collect about you, know whether your personal information is sold or disclosed and to whom, opt out of the sale of your personal information, request deletion of your personal information, and not be discriminated against for exercising your privacy rights. We want to be clear that we do not sell personal information to third parties under any circumstances. To submit a CCPA request please contact us directly at support@cerahaircare.com.

Our website and products are not directed to children under the age of 13 and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13 please contact us immediately at support@cerahaircare.com and we will take immediate steps to delete that information from our records.

We implement industry-standard security measures to protect your personal information including SSL encryption, secure payment processing, and restricted internal access to personal data. However no method of transmission over the internet is 100% secure and we cannot guarantee absolute security of your information. By using our website you acknowledge and accept this inherent risk and agree to provide your personal information at your own discretion.

Our website may contain links to third-party websites that are not operated or controlled by Cera Hair Care. We are not responsible for the privacy practices, content, or security of those websites and we strongly encourage you to review the privacy policies of any third-party sites you visit before providing any personal information.

We reserve the right to update this Privacy Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date. Your continued use of our website following the posting of any changes constitutes your acceptance of those changes. We encourage you to review this policy periodically to stay informed of how we are protecting your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information please do not hesitate to reach out to us directly. We are committed to resolving any concerns promptly and transparently.